Before you arrive, there may be some information that would be helpful for you to know. Below is a list of Frequently Asked Questions (FAQs) and their answers, that may answer some of the questions you’ve been thinking about. If you have other questions that we haven’t answered here, send us a message (email@example.com) and we’ll get back to you promptly.
Q. What time is check-in? For the Prince Street property, the check-in time is no earlier than 4:00 p.m. For more detailed directions or to alert us of your late arrival, please contact Vic at +1 (202) 230-7494.
Q. What time is check-out? For the Prince Street property, check-out time is no later than 10:00 a.m. (EST). A late departure may be subject to an additional fee equal to one night's room and tax.
Q. Do you have Occupancy limits? Each of our homes or residences have specified the maximum number of persons allowed, excluding infants. Maximum allowed occupancies are stated in all accommodation descriptions and are based on the number of bedrooms and existing bedding offered. Roll-away or inflatable beds are not allowed unless for an infant.
Q. How many people can sleep in a 2-bedroom unit? Our 2-bedroom units sleep up to four persons.
Q. Is there Internet access? There is a wireless Internet (WiFi) throughout the property.
Q. Can I park my Commercial Truck or Vehicle or Motorhome or Trailer on the property? Unfortunately, commercial vehicles or trucks or Motorhomes or Trailers are not permitted in our parking lots. Please make arrangements to park them elsewhere in approved parking outside of our property, and arrange shuttle transportation to and from the property from your vehicle.
Q. Is there a Grocery Store close to the property? A well-stocked grocery (Whole Foods) is within walking distance of the property. (see https://www.wholefoodsmarket.com/stores/alexandria).
Q. Is there a Liquor Store close to the property? Located in historic Old Town Alexandria, the local ABC store is in the Washington Square building next to Trader Joe’s. (see https://www.abc.virginia.gov/stores/416).
Q. Do you allow House Parties? Absolutely no house parties are allowed! Use for occasions such as weddings, receptions, or parties that increase the stated occupancy—even for a few hours—must be requested in writing and must be approved on writing by the management prior to occupancy. Failure to fully disclose (or misrepresentation) of such actions is cause for immediate cancellation of the reservation with forfeiture of all funds and guests vacating the premises. We cater to family groups and cannot accept reservations for vacationing students. We do not rent to teenagers with or without chaperones. Singles under the age of 25 unaccompanied by a parent will not be permitted to occupy the premises and will be subject to forfeiture of deposit.
Q. Do you charge Cleaning Fees? Please be advised that all of our properties charge a cleaning fee in addition to the rental rate and that this fee is non-refundable. This fee covers the full cleaning of the property after your departure.
Q. Do you require Reservations? Early reservations are highly encouraged and accepted up to 12 months in advance.
Q. What are your Rental Rates based on? Weekly rates are based on a seven (7) night rental. Daily rates and special packages are sometimes available. Winter (up to three months) monthly rates are available and include housekeeping services weekly. All rates, fees, and policies are based on availability, subject to applicable sales tax and subject to change without notice. Certain restrictions may apply. Any unused portion of a rental package non-refundable.
Q. Do you have any Age Restrictions? No rentals will be made to individuals under the age of 25 unless accompanied by a parent or guardian. Any reservation made under false pretenses will be subject to forfeiture of all deposits. Further, the party will either not be permitted to check-in and will be asked to vacate the property.
Q. Do you offer Housekeeping Services? We provide you a clean property stocked with a starter kit of appropriate supplies, If the supplies are depleted and need to be replaced during the rental period, you are responsible for replacement. We provide you with a washer and dryer for your personal use. For stays of seven nights or longer you will receive a mid-stay linen exchange and general premises clean-up. This service includes a change of bed linens, towels, replacement of amenities, removal of trash, vacuum, and loading of the dishwasher. Additional cleaning services may be arranged during your stay for $35.00 per hour when scheduled 72-hours in advance.
Q. Can I bring Pets? We know and understand that you love your Pets, however, Pets are prohibited in all of our homes and residences. We are happy to recommend area kennels should you require this assistance. Failure to follow our Pet Policy will result in a minimum $250 charge for additional housekeeping and/or damages.
Q. What happens if my rental accommodation becomes unavailable? If your accommodation becomes unavailable (i.e. residence sold, removal from rental program, acts of nature, mechanical failures or other reasons beyond our control) we will make every effort to substitute a comparable residence. If a comparable home is not available, you will have the option of selecting from other available accommodations at the published rate.
Q. What is your smoking policy: We maintain a non-smoking property and smoking is prohibited inside all of our homes and residences. Failure to follow the smoking policy will result in a minimum $250 charge for additional housekeeping and/or damages.
Q. What happens if I leave something behind? Although we cannot be held responsible for items left behind, we do make every effort to locate and return forgotten items to you. If notified, found items will be sent by charging shipping fees to a major credit card.
Q. Is there any Construction in the area? We will make every effort to notify you of any nearby construction at the time of booking but please keep in mind that we are unsure of construction start dates and completion dates.
Q. Do you require Security Damage Deposits? A $500.00 to $1,000.00 (depending on the accommodation) Security/Damage Deposit is required on all home or residence rentals. This Security/Damage Deposit does not apply to rent. The person registered to the unit has full responsibility for all damages—both inside in the unit and to the property—caused by anyone in your unit during your stay. This responsibility may exceed the amount of the Security/Damage Deposit. All rental units are inventoried and inspected before and after each occupancy. You will be held responsible and charged accordingly for any damage, repairs or neglect of the home or residence you are renting. This includes but is not limited to smoking, pet occupancy, and theft. We will refund the Security/Damage Deposit within 30 days after check-out, less any charges for cleaning or damages.